Our products are made especially for you as soon as you place an order,
which is why it takes us a bit longer to deliver it to you. Making
products on demand instead of in bulk helps reduce overproduction, so
thank you for making thoughtful purchasing decisions!

Our products are produced and shipped by our 3rd party vendors. Ship method depends on each vendor.

Delivery times are not guaranteed, but we try give our best estimation at the time of order or via email after your order is received.

Various products may be shipped separately due to different vendors. Each time a product is shipped, you will be notified via email. 

All custom order sales are final and sent directly to production as soon as you check out unless otherwise noted. This means we can not cancel or make any changes to your order at this time. Please double, triple check to make sure all spelling is correct.

Non personalized items can be refunded within 14 days. Items must be returned unopened, undamaged and in the original packaging. Please email: hello@papercupdesign.com to process your return. Refunds will be processed after we received your item.

We are sorry you are not happy with your product! If you feel that there was a quality issue, please email us and let us know along with a photograph to speed up the process. If it's a production issue, we can fix the mistake and re-produce a new item. 

All custom painting orders are final sale unless there is an error in production.

Sales tax is applicable on orders shipped to addresses in the state of California and New York. 

If you have created an account, you can now check in and see all order
history and track your order. If you need further assistance, contact us
at hello@papercupdesign.com. Please have your order number handy.

All designs are copyright of PAPER+CUP DESIGN LLC