Custom order deadline: 12/10 for ground shipping.
All Greeting cards, Stationery items non personalized: 12/15
Items will be shipped on time however we cannot guarantee that the shipping provider won’t experience any unexpected delays. If it is past 12/10, please contact us to see if there is anything we can do. Express shipping is not available at this time.
Our products are all made to order. This means that we need 7-10 days to ship out your order unless otherwise stated. Please account for the time it takes in-between rounds of changes.
We offer free proofs on all custom orders. This includes 1 free round of change and all additional rounds of changes will be $5. Please note this adds at least 2 days to your production.
We ship M-F and all deliveries are made M-F. Holidays and weekends do not apply. Delivery times are not guaranteed, but we try give our best estimation based on the carrier. Orders received over the weekend will be processed the following business day. Delivery charges are subject to change.
International shipping coming soon.
Various products may be shipped separately due to different vendors.
If you choose to skip the Proofing process, All custom orders are sent directly to production as soon as you check out. This means we can not cancel or make any changes to your order at this time. Please double, triple check to make sure all spelling is correct or better yet, opt in for the free PDF proof we provide via email.
RETURNS + CANCELLATIONS
We are sorry you are not happy with your product! If you feel that there was a quality issue, please email us and let us know along with a photograph to speed up the process. If it's a production issue, we can fix the mistake and re-produce a new item.
NOT HAPPY WITH YOUR ORDER?
Sales tax is applicable on orders shipped to addresses in the state of California and New York.
TRACKING YOUR ORDER
If you have created an account, you can now check in and see all order history and track your order. If you need further assistance, contact us at firstname.lastname@example.org. Please have your order number handy.
Visa, Mastercard, American Express
ACCEPTED PAYMENT METHODS
All designs are copyright of PAPER+CUP DESIGN LLC