A P+C representative is available to answer any of your questions from 10:30 am to 6:00 pm Eastern Standard Time. 646.329.5433 or you may email us at info@papercupdesign.com. We will get back to you within 24 hours. We want you to be completely happy, if you do not find an answer to your questions, please don't hestitate to contact us.

{ORDERING}

International orders only available via phone or email. We will email you the final shipping costs prior to shipping.

{SHIPPING}

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

In-Stock Items Most orders for In-Stock items will be shipped within 5 days from the receipt of the order. Backordered or Custom Items

A Backordered item you order is shipped directly to you once it is in stock. You will be notified of the status of your Backordered item via e-mail. You will not be charged for any item until it is shipped to you. Production and shipping for all Custom Items are noted on the product pages. You will also be notified via email once you place your order.

{TRACKING YOUR ORDER}

info@papercupdesign.com for more information or call 646.329.5433

{ACCEPTED PAYMENT METHODS}

paypal, visa, mastercard

{SALES TAX}

Sales tax is applicable on orders shipped to addresses in the state of California and New York. Shipping charges will not be taxed.

{RETURN POLICY}

-retail- (non-custom items) Paper+cup strives to provide you with amazing products. In the event any product you order or receive as a gift from paper+cup does not meet or exceed your expectations, returns will be accepted within 7 days of receipt for a full refund. The item(s) must be in it's original packaging and in resale condition. All opened or used items can not be returned. An e-mail notification will be sent after we have processed your return and issued credit to your account.

Please ship your returns by insured, certified US mail or UPS ground service to: PAPER+CUP

returns department

867 Oak Knoll Street
Brea, Ca 92821

• make sure to include a copy of your receipt for proper credit

• note the reason for returning

-custom returns- (any product the client has customized – social stationery, wedding invitations, party invitations, etc.) paper+cup does not take returns on any custom design. Your approval through the online proofing process or via email is your permission to go ahead with the design. Paper+cup is not responsible for incorrect details once the proof has been approved including: spelling, general layout, color, incorrect information. All requests for reprints will be an additional charge to you.

{ADDITIONAL HELP}

call 646.329.5433 and a paper+cup representative will help you